Refund policy
Return & Refund Policy
Last Updated: June 2026
At Plushaura24, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Items must be unused and in their original condition.
- Products should be returned in their original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Free Returns Worldwide
We proudly offer free returns worldwide on all eligible purchases.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Additional processing times may apply depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
We will arrange a replacement or provide a full refund at no additional cost.
Non-Eligible Returns
Returns may not be accepted if:
- Products have been used or altered.
- Products are damaged due to misuse.
- The return request is submitted after the 30-day return period.
Return Support
For return assistance, please contact: